FAQ

Questions

General:

What is mobli? How did mobli come about? What is a Channel? What kinds of Channels are there?

Getting Started:

Where can I get mobli? How much does mobli cost? How do I upload photos and videos onto mobli? How can I comment on someone else's photo or video? What is a photo or video comment? How can I see a comment on a photo or video? How can I see how many views a photo or video has had? What is Around Me? How do I use Around Me to find restaurants, bars and other interesting places? How can I see where photos were taken? What is the Navigate feature?

Useful:

What kind of notifications do I receive? How do I know when I have a new notification? How can I share photos or videos that are already on my phone? How can I delete a photo or video? Is there a limit to how many photos and videos I can upload? Is there a limit on the length of video that I can upload? How can I share someone else's photos and videos? How can I share my mobli posts on Facebook or Twitter? How can I invite friends to join mobli? Will someone know when I Favorited their photos or videos?

Channels:

How do I watch a Channel? Can I watch more than one Channel? How can I find out what Channels are available on mobli? How can I create a new Channel? Is there a limit to how many Channels I can watch? How can I suggest a Channel to someone else's photo or video?

Privacy:

Can I make my photos and videos private? Can I make my Channel private? Can I post a photo or video without adding my location?

Technical:

What phones does mobli support? What version of the iPhone is mobli compatible with? Can I upload photos and video from my computer onto mobli? How can I turn notifications on or off on my phone? How can I change the location on a photo or video I already uploaded? How can I reset my password? Can I block someone on mobli? Can I deactivate my account? Can I block someone on mobli? How do I report inappropriate photos or video on mobli? I have a technical problem or support issue, who can I contact?

Answers

What is mobli?

Mobli is a real-time visual platform made up of subject-based channels such as people, places and topics. Mobli allows people to see the world through the eyes of others, in real-time.

How did mobli come about?

Picture this; you're at a concert with really bad seats. You can barely see the stage and instead can only see everyone holding his or her phones up, blocking your view. Well, that's how it all started when Moshiko, CEO of mobli, experienced just that.

Moshiko being his entrepreneurial self, started thinking about what everyone would do with their photos & videos after the concert. Sure, they could show them to a few friends but what if they could also share them with other fans? He thought how cool would it be if he could somehow see from the angle of everyone else who was there. Moshiko thought to himself, how about creating a website and app that would let people do just that? Not just for concerts but also for sports, fashion, news and any other interest. Moshiko realized that by adding specific events and locations others could experience things simultaneously as it happened. These thoughts, developed into mobli.

What is a Channel?

A Channel is a live feed of a person, place or subject. Any photos or videos posted to the Channel you are Watching will go in your feed. People watch each other's channels. See below to learn about channels.

What kinds of Channels are there?

There are 3 types of channel: People, Places & Subjects.

People: You can Watch other people's channel - friends, celebrities or other people of interest! Mobli is about sharing your view of the world, so that means that any photos or videos posted by that person will go in your feed. You can Watch Moshiko's (the CEO's) Channel to see what is going on with him.

Places: You can see what is happening in specific Places. This means that any location that a user has uploaded photos or videos to, will become a Watchable Channel: for instance, you can Watch the Hudson Channel and you will see a feed of what is happening there as it happens!

Subjects: You can Watch Channels that are topics or events. For example, if your Watching the Cars Channel, in your feed for anything that happens about cars will go in your feed. You can Watch your friend's wedding as an event. Anything photo or video taken at that event will go in your feed.

Where can I get mobli?

iPhone users can find Mobli on the App Store or by clicking here.

Android users can find Mobli on the Android Marketplact or by clicking here

How much does mobli cost?

Mobli is free!

How do I upload photos and videos onto mobli?

On the iPhone, you can upload photos and videos by opening the mobli App and by pressing the Camera Button or by pressing the Upload Button. Both are located on the dashboard.

How can I comment on someone else's photo or video?

You can see comments beneath photos and videos. Mobli notifies you when someone leaves a comment on your photos or makes a comment on a photo you commented on. To customize this notification click here. You only get 3 notifications and then it will stop because there might be a LOT of people commenting along with you! ;-)

What is a photo or video comment?

Mobli is about visual sharing! Using our App, you can respond to Photos or Videos others have shared with photos and videos of your own.

How can I see a comment on a photo or video?

Comments appear beneath photos and videos. Mobli notifies you when someone leaves a comment. To customize this notification click here.

How can I see how many views a photo or video has had?

Beneath each photo and video you will see a number showing how many times it was viewed.

What is Around Me?

Mobli is location aware! That means you can use the App to see a live feed of all the photos and videos that have been uploaded near to where you are by other users. This can be where you are, or at nearby locations.

How do I use Around Me to find restaurants, bars and other interesting places?

To get to Around Me click on any photo or video. Underneath, you will see the Channels it is attached to. If you click on the Around Me me button, you will see things (restaurants, stores, etc.) all near by.

How can I see where photos were taken?

There is a location icon on every photo to show exactly where the photo was taken.

What is the Navigate feature?

Click on the Location icon at the bottom of a photo or video and then select Navigate. You will then be taken to Google Maps and receive directions to your destination from your current location.

What kind of notifications do I receive?

You are notified when someone Watches your Channel, Suggests Channels to your posts, Loves your photos or videos, Favorites your photos or videos, sends a Show To to you, Comments or Accepts your Channel suggestions. In the new version you are also notified when someone mentioned your name with the @ mark before it in a comment of title of a photo or video.

How do I know when I have a new notification?

When logged into mobli on the web, you will see at the top of any page when there are new notifications. A blue banner will show new notifications.

on your smartphone, you will see notifications at the bottom of the home screen.

You will also receive emails when there are new notifications.

How can I share photos or videos that are already on my phone?

On your iPhone, click the upload button. That will take you to your phones camera roll. Pick the photo or video you want to share and then choose use.

How can I delete a photo or video?

From the web, to remove a photo or video on mobli login your account. Click on the edit button on the lower right corner of the picture or video. There you will find the delete button.

Is there a limit to how many photos and videos I can upload?

You can upload as many photos or videos as you want on mobli.

Is there a limit on the length of video that I can upload?

There is no limitation.

How can I share someone else's photos and videos?

on your smartphone, choose the photo or video you want to share and click on the bottom right icon. A Facebook, Twitter and email icon will appear allowing you to share whichever way you choose.

To share from the web, choose the photo or video you want to share. Click on the Facebook or Twitter icon and share. If you want to share with other mobli users, click on the Show To button. Finally, you can also repost someone else's photos on your page by clicking on the repost button.

How can I share my mobli posts on Facebook or Twitter?

After uploading a photo or video on an iPhone, you can share it by just adding a check next to the Facebook or Twitter icon.

To share on the web, click on the Facebook or Twitter icon underneath photos and videos on the left hand side.

How can I invite friends to join mobli?

On the mobli website, once you are logged in, you can click on the "Find/Invite Friends" button at the top in the middle. You will then be able to connect mobli to Facebook, Twitter & Gmail to invite friends or Watch their channels if they are already on mobli.

on your smartphone, go to the main page; click the settings button in the top right corner. You will then see the option to connect to Facebook and Twitter. You can also choose the Add/Invite Friends button and you can then decide which friends you want to invite to mobli from Facebook, Twitter and your address book.

Will someone know when I Favorited their photos or videos?

When you Favorite a photo or video the user will only know that someone Favorited their photo or video.

How do I watch a Channel?

You watch a Channel by clicking on the Watch Me button on any Channel page: people, places or topics.

Can I watch more than one Channel?

You can watch as many Channels as you want on mobli. All the Channels you choose to watch will show up in your feed.

How can I find out what Channels are available on mobli?

All Channels are listed by category on the popular page. Click here to check out mobli Channels.

How can I create a new Channel?

You can create channels through the web by going to any Channel page. We are working on features to make this option more accessible and available on the app.

Is there a limit to how many Channels I can watch?

You can watch as many channels as you want.

Can I create a private Channel?

We are very close to making this possible.

How can I suggest a Channel to someone else's photo or video?

You can suggest a Channel on the web by clicking on the Suggest Channel icon located beneath photos and videos.

Can I post a photo or video without adding my location?

Yes, when uploading a photo or video just un-click the location icon.

Can I make my photos and videos private?

Mobli is a public platform and at this time we only allow completely public sharing of Photos and Videos. We will enable our users to make photos and videos private as well as Channels but it is not possible at yet.

Can I make my Channel private?

Right now, mobli Channels are public, however, we are close to making Private Channels.

Can I block someone on mobli?

Not right now, we are currently in the process of making is happen.

What phones does mobli support?

Mobli is available on iPhone, iPod Touch and Android phones.

What version of the iPhone is mobli compatible with?

iPhone 4S, 4 & 3GS operating on iOS 4.2+

Can I upload photos and video from my computer onto mobli?

Mobli is a real time app designed for seeing life as it happens where it happens. Therefore you need to have a supported mobile device to add content to mobli. On the web, you can browse and write text comments on photos and videos.

How can I turn notifications on or off on my phone?

You automatically receive notifications on your phone. To customize this setting go to your phone's settings.

on your smartphone: Go to Settings, Notifications and then click on Mobli. You are able to change Sounds and Alerts.

How can I change the location on a photo or video I already uploaded?

You can change the location of a photo or video on the web. Choose the photo or video you want to change, scroll down and on the bottom right side of the photo or video you will see Edit.

How can I reset my password?

If you need to reset your password or forgot your password, click on the forgot password link on the login page. After putting in your email address, you will shortly receive an email with step-by-step instructions on how to reset your password.

How do I report inappropriate photos or video on mobli?

If you come across something inappropriate on mobli, please let us know. Every photo and video has a report button. If you report a photo or video, the mobli team will then review it and decide whether to remove the photo or video according to mobli policies.

Can I deactivate my account?

Yes. Please send a request to contact@mobli.com and your account will be deactivated within 48 hours.

I have a technical problem or support issue, whom can I contact?

Please email support@mobli.com